Terms of Use

Acceptance of Terms

We are An Nguyen Service Company Limited an online booking agency for Thailand-based airlines operating domestic and international flights to and from Thailand, as well as worldwide routes. We provide fully legal online airline ticket booking services. All tickets purchased through our website are valid, lawful, and accepted by airlines for travel.
By using this site and making a booking with https://bangkok-airline.com/, you confirm that you have read, understood, and accepted these Terms of Use, and agree not to violate our policies.

In these Terms and Conditions:

• “We, our, us, company” refers to Bangkok Airline, an online flight booking portal for Thailand-based airlines and beyond.
• “You” refers to the individual creating an account with us and/or making a booking through our platform.

Your use of this website—including account creation, reservations, and access to site content—constitutes your acceptance of these Terms and Conditions as they exist at the time of booking. If you do not agree, you must stop using the site immediately.
You also further agree:

• Not to use our website for unlawful purposes.
• To comply with all applicable laws and regulations.
• Not to impair, corrupt, or interfere with the performance or security of the site.
• Not to attempt un-authorized access to secure areas or sensitive information.
• To be fully responsible for any claim, liability, cost, or legal expense incurred by us arising from your breach of these Terms.

1. Website Use & Booking Conditions
Bookings may be canceled if:
(i) required by law,
(ii) payment is not received on time,
(iii) tickets are unavailable, or
(iv) system/technical issues occur.

Service and ticketing fees apply per passenger and may differ from other platforms.

All rights to the website and its content belong exclusively to ANS Company and may not be copied, altered, or reused without permission.

Nothing on this site infringes or violates the rights of any other party. 

2. Passenger Verification
For fraud prevention, we may request:

•  A masked image of the payment card (name + first 3 & last 3 digits only), and/or
•  Passport images of passengers and/or the cardholder.

If documents are not provided after repeated requests, the booking may be canceled.

3. Tickets & Currency 

• Tickets are non-transferable.

•  Lost or damaged tickets may be reissued if verified.
• Standard validity: 12 months from issue date.
• Promotional fares may be non-refundable or restricted in changes.
• Ticket prices, unless specific, are quoted in United States Dollars (USD), the total cost of a flight ticket includes baggage, all taxes, fees & other service charges.
• Prices/Fares only cover the carriage from the booked departure airport to the booked arrival airport; and do not include any fees for ground services in the airport and for the transport from the airport to the city.We hold no responsibility for the Passengers' connecting flights under any circumstances, such as immigration procedures at transit, collecting checked baggage, and checking in for the next flight.
• We are not responsible for any fees that may be levied by the issuing bank of your payment method while purchasing tickets through our Website and other Mobile Applications. Please contact your issuing bank for details of any fees.

4. Fare Rules

I. Changes

1. Name change: Not permitted. Please go through the refund process instead.

2. Misspelling name: Must be the same person; apply the same fee as refund for promotional fares and non-refundable fares. Apply refund fee of refundable fare in the same sector.

Other changes: You may request to change your current ticket to another travel date or flight in the same ticket class or higher (downgrades not allowed). Charges (change fee + fare difference between two flights, if applicable) should be applied.

Web Promotion: On some routes changes will not be accepted. Details provided upon request.

Domestic Flights:

• USD 50/flight + fare difference for any change request before ticket flight date
• USD 80/flight + fare difference + no-show fee for any change request on/after ticket flight date

International Flights:

• USD 80/flight + fare difference for any change request before ticket flight date
• USD 100/flight + fare difference + no-show fee for any change request on/after ticket flight date

II. Cancellation

1. Web Promotion ticket class is not refundable in any case. This rule is applied on both domestic and international flights.

2. Other ticket classes (Web Saver, Web Freedom, Premium Economy, Blue Ribbon) are charged as following:

*Domestic Flights:

- Web Saver: 

USD60/flight + USD10 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

USD80/flight + USD10 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

- Web Freedom: 

USD55/flight + USD10 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

USD75/flight + USD10 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

- Premium Economy: 

USD50/flight + USD10 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

USD70/flight + USD10 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

- Blue Ribbon:

 USD40/flight + USD15 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

 USD75/flight + USD15 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

**International Flights:

- Web Saver: 

USD65/flight + USD20 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

USD80/flight + USD20 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

From/to Cambodia:

USD80/flight + USD20 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

USD120/flight + USD20 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

From/to Hong Kong/Singapore:

USD80/flight + USD30 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

USD150/flight + USD30 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

No-Show fee (USD85) should be applied for requests come after flight date.

- Web Freedom: 

USD60/flight + USD20 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

USD80/flight + USD20 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

From/to Hong Kong/Singapore:

USD80/flight + USD30 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

USD150/flight + USD30 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

No-Show fee (USD85) should be applied for requests come after flight date.

- Premium Economy: 

USD55/flight + USD25 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

USD70/flight + USD25 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

From/to Hong Kong/Singapore:

USD70/flight + USD35 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

USD100/flight + USD35 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

No-Show fee (USD85) should be applied for requests come after flight date.

- Blue Ribbon:            

 USD50/flight + USD35 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

 USD80/flight + USD35 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

From/to Hong Kong/Singapore:

USD70/flight + USD35 ticketing fee (not refundable in any case) for any request to cancel before ticket flight date

USD100/flight + USD35 ticketing fee (not refundable in any case) for any request to cancel on/after ticket flight date

No-Show fee (USD85) should be applied for requests come after flight date.

Important Note: Combination fare between Web Promotion and other classes will not be permitted for cancellation or refund. Taxes and airport fees are not refundable for Web Promotion class.

5. Ticket Refund

• Refund policy follows airline’s fare rules. Only the original purchaser may receive a refund unless noted otherwise.

• Involuntary refunds: If your flight is cancelled, rescheduled, or causes you to miss a connection, you will receive either the full fare (if unused) or the value of the unused portion.

• Voluntary refunds: For personal cancellations, unused tickets are refunded minus fees; partial refunds are calculated based on the unused value minus fees.

• Lost tickets: Refunds or replacements may be issued with proof of purchase and non-use. Fraudulent or third-party use is your responsibility, except if caused by us.

• Right to refuse: Refunds may be denied if requested more than 12 months after ticket issuance, or if the ticket has been used for immigration purposes without proof of onward travel.

• Processing: Refunds are issued in the same form and currency of original payment, usually within 10–30 business days.

Please check our Fare Rules for more information.

6. Baggage Policy

• Free allowances are shown by ticket class.

• Prepaid and excess baggage fees vary by route and weight and are non-refundable. Please check the Baggage Policy for more information.

7. Special Services

• Special services should be applied for at least 24 hours in advance before departure time.

• For urgent support, we will pass your requests to the airline & notify the outcome to customers. Charges may apply for some special requests.

8. Privacy & Security

• Your data may be shared with carriers, partners, or service providers for booking, fraud prevention, legal compliance, or marketing.

• We implement security measures but cannot guarantee against third-party misuse.

• Please refer to our Privacy Statement; it is part of this agreement and binding when using this site.

9. Liability & Legals

• This site is an independent booking agency, not the official Bangkok Air site.

• Fares shown include all fees before purchase confirmation.

• We are not liable for:

  • Delays, cancellations, or airline policies

  • Items seized by authorities

  • Events outside our control (e.g., natural disasters, epidemics)

10. Amendments & Updates

• We may update these Terms at any time without prior notice. Changes apply prospectively and do not affect prior bookings.

• For assistance, please contact our 24/7 support team: cs@bangkok-airline.com

11. Disclaimer

• All information on this website is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

• While we strive for accuracy, we do not guarantee that flight schedules, fares, seat availability, or other content are always error-free or up to date.

• We are not responsible for errors caused by airlines, third-party suppliers, system malfunctions, or external websites linked through our platform.

• Your reliance on any information provided by us is at your own risk.

• To the maximum extent permitted by law, we disclaim all liability for any direct, indirect, incidental, or consequential damages arising from your use of this site or services, including but not limited to travel disruptions, loss of data, or financial losses.